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Frequently Asked Questions

Q. Videos are loading really slow. What do I do?

A. This is probably just a temporary issue with the host. If you believe it's your connection or computer, try restarting your browser or checking if any unnecessary programs are running.

Q. Why do I see an error message that says, "This file is temporarily unavailable (but not deleted). Try again later"?

A. Videos that say "This file is temporary disabled (but not deleted). Try again a bit later." are not deleted they are disabled because the servers are being worked on. If you click the link on the player you can usually see the maintenance message. We will not be fixing these links as they are not broken, there is also no way that we can tell you when they will be back up. But they do indeed come back eventually.

Q. Why don't I see a fullscreen button?

A. Sometimes the player does not display the fullscreen button because of being blocked by an ad. If this happens, refresh the page until it loads.

Q. Why am I hearing an ad but not seeing one?

A. Sometimes the host will display an ad which is located in an unviewable area of the embedded video. Simply refresh the video until the ad changes.

Q. Why am I seeing weird black blocks, green lines or other distortions in the video?

A. Your codec is likely not up to date or you've installed two conflicting packs. Try downloading K-Lite Codec Pack. K-Lite is a free software bundle which contains everything you need to be able to playback the most popular audio and video formats.

Q. I was prompted on how much local storage I should allow?

A. Video players from some sites tend to need more temporary storage space on your PC due to the resources needed for the latest software. If prompted to increase memory space for these sites drag the slider to the "unlimited" option to the right so as not to be prompted again.

Q. Why does the player not stop buffering and appears as though it is loading the entire time?

A. This is an issue with the host. Clear your cache, restart your browser, and play the video again. If it does not work, please report it.

*If You Have More Questions - Please Contact us via Email

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